Terms of service

These terms are between you and HeySmile EOOD, a company registered in Bulgaria (UIC 207603907), Knyaz Boris 1, Parvomay, Bulgaria ("Gridwright", "we", "us"), for Gridwright Studio at gridwright.store. By creating an account or buying something, you agree to them. Questions: v3subusiness@gmail.com.

1. Your account

• An account is free, and you need one to use the site beyond reading it and trying the tools' demos: the packs' samples, saving from a tool's demo edition, favourites and collections, requests, buying, and the Godot plugin. It keeps what you buy. Use a real email address; sign-in emails and receipts go there.
• Keep your sign-in codes and your email account to yourself. An account belongs to one person or one studio.
• To buy something you must be 18 or older, or have permission from a parent or guardian.

2. Buying packs and tools

• Each pack and each browser tool has its own price, shown on its page, from $9.99, in US dollars. You pay once, on Stripe's payment page. Nothing renews.
• A bought pack is added to your account when the payment goes through: you can download it then and again later from Account › Purchases. A bought tool opens its full edition, or your own files and all of its downloads, in your browser. Before you buy it, a tool opens as a demo on our example.
• Prices are final. HeySmile EOOD is not registered for VAT, so no VAT is added. Your bank may charge its own fee for a payment in dollars.
• We may change a price at any time. A change never touches what you have already bought.

3. Downloads start at once

A pack or tool is digital content you get the moment you pay. Before you pay, you ask for it to be supplied at once and confirm that you lose your 14-day right to withdraw once the download starts. If a file doesn't work as its page describes, our refund policy and your legal rights still apply.

4. The Megabundle

The $20 Megabundle is sold on itch.io, not on this site. Buying it, downloading it and its refunds follow itch.io's own terms; it doesn't add packs to your account here.

5. An earlier plan

Until 8 November 2026 the Studio was sold as a monthly or yearly plan. An account that still has one keeps every pack and tool open until its paid period ends, and can cancel it in Account › Licence & receipts; nothing more is charged after a cancel. We don't start new plans.

6. Failed or disputed payments

If a payment doesn't go through, nothing is added to your account. If a payment is reversed by your bank, what it paid for comes off the account. Please write to us first: most problems are sorted out by email.

7. The licence

Using the files is covered by the Licence and the LICENSE.txt in each pack. In short: use them in your games, commercial ones too, and never resell or share the files. What you buy stays licensed to you for good.

8. Fair use

• Downloads are for you or your studio. An account can download up to 100 packs a day.
• Don't script bulk downloads, share links to the full tools or your account, or try to get around the purchase checks. We may suspend an account that does.

9. Pack requests

Requests and votes are suggestions. We read every one, but we don't promise to make a pack, or to make it by a certain date. Requests are shown to other visitors without your name or email, so don't put anything private in them. By posting an idea, you let us use it freely.

10. Custom packs

• A custom pack is paid once, up front, at the price of the size you pick, and needs no account.
• We confirm the details with you (in a Discord ticket or by email) before we draw. If what you describe is bigger than the size you paid for, we tell you before we start: you can move up a size, cut the list down, or get a full refund.
• We deliver within 14 days of your payment. If we don't, we refund the full price. Days we spend waiting for an answer from you don't count.
• After delivery you can ask for 2 rounds of changes within 30 days. A change adjusts what you ordered; new pieces are a new order.
• You may use the pack in any number of your own games, commercial ones too, under the Licence. You may not resell or share the files as assets. We don't sell or publish your custom pack.

11. The packs, and what can change

• We add packs often and may update or retire packs and tools. Retiring a pack never takes away the licence for what you bought, and we keep a bought pack's files for you to download again.
• We keep the Studio online as much as we can, but it can be down for maintenance or for problems outside our control.

12. Ending an account

• You can stop any time. To delete your account and its data, email us; the privacy policy says what happens then.
• We may suspend or close an account that breaks the licence or these terms, for example by resharing the files. If we close an account for any other reason, we send you the files you bought first.

13. If something doesn't work

If a pack or tool doesn't work as its page describes, tell us and we'll fix it. If we can't, your legal rights for digital content and services apply, including a price reduction or a refund.

Beyond those rights, our total liability for any claim is limited to what you paid us in the 12 months before it, and we aren't liable for lost profits or indirect damage. Nothing in these terms limits liability that the law doesn't let us limit, or your rights as a consumer.

14. Changes to these terms

We may update these terms. If a change matters to you, we email you at least 30 days before it applies. A change never takes away what you have already bought.

15. Law and disputes

Bulgarian law applies. If you are a consumer, you also keep the protection of the mandatory law of the country you live in, and you can take a dispute to the courts there. Please write to us first: most problems are settled by email. Consumers can also turn to the Commission for Consumer Protection in Bulgaria (kzp.bg), whose conciliation commissions handle disputes out of court.

16. Contact

HeySmile EOOD, a company registered in Bulgaria (UIC 207603907), Knyaz Boris 1, Parvomay, Bulgaria. Email: v3subusiness@gmail.com.