Refunds

Packs and tools

• Each pack and tool is a single payment. Nothing renews, so there is nothing to cancel. Every pack has a free sample (with a free account) and every tool has a demo (no account needed), so you can try them before you pay.
• Before you pay, you tick: "I want to download it now, and I understand that I lose my 14-day right to withdraw once the download starts." A pack is digital content that you get at once, so in the EU, the EEA and the UK the 14-day right to withdraw ends when its download starts (or when a bought tool's full edition first opens).
• If you paid but haven't downloaded or opened it yet, write to us within 14 days and we refund it in full.
• If a file doesn't work as its page describes and we can't fix it, we refund it. We also refund a payment taken by mistake and a double charge.
• A refund goes back to the card you paid with, through Stripe, within 14 days of us agreeing it. The pack then leaves your account and its licence ends.

The Megabundle

The Megabundle is sold on itch.io; its refunds go through itch.io, under itch.io's terms.

Custom packs

• If we don't deliver your custom pack within 14 days of your payment, we refund the full price, to the card you paid with, through Stripe.
• Until we start drawing, you can cancel for a full refund: email v3subusiness@gmail.com or write in your Discord ticket.
• If what you describe turns out bigger than the size you paid for, we tell you before we start, and you can take a full refund instead of moving up.
• After delivery you get 2 rounds of changes within 30 days. Your legal rights as a consumer, including the ones above, apply as well.

An earlier plan

If you still have a monthly or yearly plan from before 8 November 2026, cancel it any time in Account › Licence & receipts or by email. It stays open to the end of the period you paid for, and nothing more is charged.

A charge you don't recognise

Please email us before you dispute a payment with your bank. We can see your purchases and payments and sort it out directly.

How to ask

Email v3subusiness@gmail.com from the address of your account, with the pack or order and what went wrong. If you want to use a form, copy this: